- BOOKING TERMS & CONDITION:
By booking a Tour you acknowledge that you have read, understand and agree to be bound by these Terms. If you make a booking on behalf of other participants, you guarantee that you have the authority to accept and do accept these Terms on behalf of the other participants in your party.
Important Insurance Condition by Singapore Tourism Board (STB)
If the tour you are booking cost’s more than S$ 1000/- or paying more than S$ 500 and you are Singapore Resident, we are mandated to advise all guest to purchase a comprehensive Travel Insurance as per present STB licensing condition. It is misconception that insurance should be bought just before leaving Singapore. Most guest are not aware that most insurance cover pre-trip cancellation before commencement of tour provided reasons are based on medical or demise of close relative etc. Recently some of the medium and large agencies close overnight and many guests lost their deposits and fully paid holidays. To protect customers STB, stipulate every agent to advice guests to buy travel insurance covering Travel Agent Insolvency.
We either need your signed consent form or only need your reply confirming that you will buy your own travel insurance.
You and your traveling companions are deemed to have read, understood and accepted the following terms and conditions.
- THE CONTRACT:
Please go through the following Terms and Conditions that govern the relationship between YOU (Client) and SGTREK Pte. Ltd. – STB License No. 03160, 28A Kandahar Street, Singapore 198889 – UEN:201816267K (“THE COMPANY”).
Please note that while booking a trip, you are agreeing to be bound by the Terms and Conditions as well as the cancellation policy and certain limitations of liability. Both parties agree to these Terms and Conditions to resolve any legal or other disputes that may arise during the trip or after the trip.
- BOOKING ON BEHALF OF OTHERS
By booking on behalf of other participants, YOU are deemed to be the designated contact person for every participant included on that booking. This means that you are responsible for making all payments due in connection with your Tour booking, notifying THE COMPANY if any changes or cancellations are required and keeping your party informed.
By booking on behalf of another person or persons, YOU represent and warrant that you have obtained all required consents. YOU are responsible for verifying that any information you provide on behalf of another participant is complete and accurate and THE COMPANY will under no circumstances be liable for any errors or omissions in the information provided to complete a booking.
- REQUIRED MEDICAL INFORMATION
Medical Forms are mandatory for certain Tours. If you have any pre-existing medical conditions which may impact your ability to travel, participate in a Tour, travel to remote areas without access to medical facilities or may adversely affect the experience of others on your Tour, you must return a Medical Form, signed by a licensed and practicing physician to THE COMPANY prior to or at the time of final payment for the applicable booking.
YOU agree to complete the Medical Form honestly and to disclose all relevant medical information accurately and fully.
You must provide any medical information reasonably requested by THE COMPANY.
THE COMPANY reserves the right to deny YOU permission to travel or participate in any aspect of a Tour at any time and at your own risk and expense where THE COMPANY determines that your physical or mental condition renders you unfit for travel or you represent a danger to yourself or others.
Pregnancy is considered a medical condition and must be disclosed to the THE COMPANY at the time of booking. THE COMPANY may refuse to carry women who are over 24 weeks pregnant. THE COMPANY may refuse to carry anyone with certain medical conditions if reasonable accommodation or alternatives cannot be arranged.
If you do not complete the required Medical Form or provide medical information reasonably required by THE COMPANY for any reason by the deadline indicated above THE COMPANY reserves the right to cancel your booking and all applicable cancellation fees will apply.
YOU are responsible for assessing whether a Tour is suitable for you. You should consult your physician to confirm your fitness for travel and participation in any planned activities. YOU should seek your physician’s advice on vaccinations and medical precautions. THE COMPANY does not provide medical advice. It is your responsibility to assess the risks and requirements of each aspect of the Tour based on your own unique circumstances, limitations, fitness level and medical requirements.
Travel with THE COMPANY may involve visiting remote or developing regions, where medical care may not be easily accessible and medical facilities may not meet the standards of those found in your home country. The condition of medical facilities in the countries you may visit on your Tour varies and THE COMPANY makes no representations and gives no warranties in relation to the availability or standard of medical facilities in those regions.
- AGE REQUIREMENTS
Anyone under the age of 18 on the date of first travel is a minor. Minors must always be accompanied by an adult. One adult may accompany up to two minors. Unless otherwise indicated in the Tour description or by THE COMPANY, the minimum age for minors travelling on any Tour is 12 years old.
All bookings with a minor are subject to review and approval by THE COMPANY. If the consent of a parent, guardian or any other person is required by applicable law for any minor to travel, the accompanying adult is responsible for securing all consents, documentation and ensuring that they and the minor(s) meet all legal requirements to travel, to enter into and depart from applicable countries and regions THE COMPANY will not be responsible for any fees, damages, or losses incurred as a result of any failure to secure necessary consents, permits, and approvals.
Each adult on a booking with a minor or minor(s) is jointly and severally responsible for the behavior, wellbeing, supervision and monitoring of such minor(s), and jointly and severally accepts these Terms for and on behalf of any minor(s) on their booking, including all assumptions of risk and limitations of liability. THE COMPANY does not provide care services for minors and expressly disclaims any responsibility for chaperoning or controlling any minor(s).
- SPECIAL REQUIREMENTS
Any special requirements must be disclosed to THE COMPANY at the time of booking. THE COMPANY will use reasonable efforts to accommodate special requirements or requests, but this is not always possible given the nature of the destinations visited and availability of options outside a planned itinerary. Certain activities may be inaccessible to YOU if your mobility is limited in any way. All food allergies and dietary restrictions must be disclosed to THE COMPANY at the time of booking, but THE COMPANY cannot guarantee that dietary needs or restrictions can be accommodated. Any special requests or requirements do not form part of these Terms or the contract between YOU and THE COMPANY and THE COMPANY is not liable for any failure to accommodate or fulfill such requests.
- PRICES, SURCHARGES AND TAXES
THE COMPANY will not increase the price of your Tour after YOU have paid in full.
From time-to-time THE COMPANY may offer reduced pricing on certain products or services. Reduced pricing applies only to new bookings. Bookings where payment of at least a deposit has been received by THE COMPANY is not entitled to reduced pricing.
All dates, itineraries and prices of Tours are subject to change at any time and the current price will be quoted and confirmed at the time of booking, subject to any surcharges that may be levied in accordance with these Terms.
You acknowledge that you are responsible for keeping up to date on the specific details of your Tour and any other products or services, including, but not limited to checking with THE COMPANY at least 72 hours prior to departure as minor changes may have been made after the time of booking.
- DETAILS REQUIRED FOR BOOKING
As a condition of booking, YOU must provide the information requested by THE COMPANY along with final payment. If YOU fail to supply information required by THE COMPANY for air tickets, permits, or other inclusions, YOU will also be liable for any costs, fees or losses including failure to obtain or provide that inclusion. In the event that YOU fail to supply information required by THE COMPANY, THE COMPANY also reserves the right to treat your booking (or the relevant component of your booking) as cancelled and levy any cancellation fees deemed reasonable by THE COMPANY, in its sole discretion. The information required by THE COMPANY will vary by Tour and will be communicated to YOU during the booking process. THE COMPANY will not be held responsible for any fees YOU incur as a result of errors, omissions, inaccuracies, late, misplaced or otherwise incomplete information you have provided.
Tour prices do not include international or other airfare unless expressly mentioned in the Tour’s descriptions. THE COMPANY will quote the best price available for the travel dates requested at the time the quote is prepared. Quotes provide an estimate only and are not a firm price commitment by THE COMPANY or the applicable air carrier(s).
THE COMPANY acts only as a sales agent for the applicable air carrier and the air carrier terms and conditions apply to the purchase and use of the air travel ticket. Please consult the air carrier’s applicable terms and conditions and conditions of carriage for complete information including applicable cancellation terms. THE COMPANY is not responsible for changes in air itineraries or flight times and does not provide advice or alerts regarding air travel tickets, flight status or delays.
- PAYMENTS & ACCEPTANCE OF BOOKING
At the time of booking, a deposit in the amount specified per person per Tour is due to THE COMPANY. If the booking is made 60 days or less prior to departure, full payment is due at the time of booking.
Certain products or services offered by THE COMPANY may require you to make full payment at the time of booking. THE COMPANY will advise you of any such requirements prior to confirmation of the applicable booking.
If full payment is not received by the applicable due date, THE COMPANY may, at its sole discretion, change the rate payable for the booking, or treat the booking as cancelled and retain the deposit paid on booking as a cancellation fee. If a booking is made less than 60 days before the departure date of the first product included in the applicable booking, then the full amount must be paid at the time of booking. If, for any product or service booked, payment terms differ from those outlined in this section, the applicable terms will be communicated to you prior to booking and will also be detailed on the applicable invoice.
THE COMPANY is not responsible for any charges levied by third parties or financial institutions and payable by you as a result of credit card or other payment transactions and will not refund or return any fees charged by third parties or financial institutions in connection with payments made by you to THE COMPANY.
- CANCELLATION BY THE PARTICIPANT
YOU may cancel your booking by notifying THE COMPANY. Cancellation fees, if any, will be determined with reference to the date on which notice of cancellation is received by THE COMPANY and are expressed as a percentage of the total price paid for the cancelled Tour, product or service (excluding any insurance products).
12.1 Cancellation of a Tour:
(a) Cancellation received 60 days or more before departure of Tour or service in relevant booking:
- Loss of deposit (applicable for the total tour cost greater than $100 and above)
- An amount equal to 50% of Tour cost (applicable for the total tour cost less than $100)
(b) Cancellation received 31-59 days before departure of Tour or service in relevant booking:
- An amount equal to 50% of Tour cost + $100 Service fee (applicable for the total tour cost greater than $100 and above)
- Full Total Tour cost (applicable for the total tour cost less than $100)
(c) Cancellation less than 30 days before departure of Tour or service in relevant booking:
- Full Total Tour cost and no further refund will be payable.
For tour package or individual components supplied by third parties, e.g. Transport, Air ticket, Hotel Bookings, Cruises etc. cancellation fees under the terms and conditions of the respective third party’s alternative cancellation terms may apply. THE COMPANY will advise you of any such requirements prior to confirmation of the applicable booking.
For all cancellations by the Participants a cancellation fee of $100/Person will be applicable. All cancellation of booking must be made in writing or in person to avoid any misunderstanding.
- CANCELLATION OF A TOUR BY THE COMPANY
THE COMPANY guarantees that all scheduled Tour departures booked and secured with a valid deposit will depart as indicated on the applicable confirmation, subject to reasonable itinerary changes as described in these Terms or good faith health and safety concerns. This guarantee is not applicable in the case of Force Majeure. Up to date Tour and itinerary information is available on THE COMPANY website or by contacting THE COMPANY.
If a Tour is cancelled by THE COMPANY before the date of departure for reasons other than Force Majeure and the cancellation is not caused by your fault or negligence, you will have the choice of accepting from THE COMPANY:
(a) a substitute Tour of equivalent or superior value; or
(b) a substitute Tour of lesser value if no Tour of equivalent or superior value is reasonably available and to recover from THE COMPANY the difference in price between the price of the Tour originally purchased and the substitute Tour; or
(c) a full refund of all the unused money paid for the cancelled Tour.
THE COMPANY is not responsible for any incidental expenses or consequential losses that you incur as a result of the cancelled booking including visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment, THE COMPANY reserves the right to issue a full refund of the unused money in lieu of the choices above, in its sole discretion. Where a significant element of a Tour as described cannot be provided after departure, THE COMPANY will make suitable alternative arrangements where possible. If it is not possible to provide a suitable alternative or if you reasonably reject any suitable alternatives, THE COMPANY may provide you with a refund for unused products or services as determined in its discretion.
- UNUSED PRODUCTS or SERVICES
You acknowledge that the nature of adventure travel requires flexibility and acknowledge that you will permit reasonable alterations to products, services or itineraries by THE COMPANY. The route, schedules, accommodations, activities, amenities and mode of transportation are subject to change without notice due to unforeseeable circumstances or events outside the control of THE COMPANY (including but not limited to Force Majeure, illness, mechanical breakdown, flight cancellations, strikes, political events and entry or border difficulties). No reimbursements, discounts or refunds will be issued for services that are missed or unused after departure due to no fault of THE COMPANY, including your removal from a Tour because of your negligence or breach of these Terms.
- THE COMPANY IS NOT LIABLE FOR THIRD PARTY SUPPLIERS
THE COMPANY makes arrangements with accommodation providers, activity providers, airlines, cruise lines, coach companies, transfer operators, shore excursion operators, tour and local guides, and other independent parties (“Third Party Suppliers”) to provide you with some or all of the components of your booking. Third Party Suppliers may also engage the services of local operators and sub-contractors. Although THE COMPANY takes all reasonable care in selecting Third Party Suppliers, THE COMPANY is unable to control Third Party Suppliers, does not supervise Third Party Suppliers and therefore cannot be responsible for their acts or omissions. Any services provided by Third Party Suppliers are subject to the terms and conditions imposed by these Third-Party Suppliers and their liability is limited by their tariffs, conditions of carriage, tickets and vouchers and international conventions and agreements that govern the provision of their services. These may limit or exclude liability of the Third-Party Supplier. YOU acknowledge that Third Party Suppliers operate in compliance with the applicable laws of the countries in which they operate, and THE COMPANY does not warrant that any Third-Party Supplier is in compliance with the laws of your country of residence or any other jurisdiction.
THE COMPANY is not liable and will not assume responsibility for any claims, losses, damages, costs or expenses arising out of inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from the act or omission of any party other than THE COMPANY and its employees.
THE COMPANY is not liable for the acts or omissions, whether negligent or otherwise, of Third-Party Suppliers or any independent contractors.
- TRAVEL DOCUMENTS
It is your responsibility to obtain information and to have in your possession all the required documentation and identification required for entry, departure and travel to each country or region. This includes a valid passport and all travel documents required by the relevant governmental authorities including all visas, permits and certificates (including but not limited to vaccination or medical certificates) and insurance policies. YOU must have a passport that is valid 6 months after the last date of travel with THE COMPANY as set out on your itinerary. YOU accept full responsibility for obtaining all such documents, visas and permits prior to the start of the Tour, and you are solely responsible for the full amount of costs incurred as a result of missing or defective documentation. YOU agree that you are responsible for the full amount of any loss or expense incurred by THE COMPANY that is a direct result of your failure to secure or be in possession of proper travel documentation. THE COMPANY does not provide advice on travel documents and makes no representations or warrantees as to the accuracy or completeness of any information provided on visas, vaccinations, climate, clothing, baggage, or special equipment and you agree that THE COMPANY is not responsible for any errors or omissions in this information.
- AMENDMENT TO BOOKINGS (REQUESTED BY PASSENGERS)
- For any changes in departure date or tour type, cancellation charges apply (Service fee of $100 or as stated with the Third Party)
- For every request made regardless of whether any previous amendments were confirmed by airlines, hotel or otherwise name change/Replacement, there will be a minimum fee of S$100 per person per amendment. This does not include any other charges imposed by the airlines, ground operator or hotel.
- Any change made by the Customer to the existing booking must be in writing or in person at least 30 days before the tour date, after which strictly NO amendments allowed, or cancellation charge applies.
- For every request of rechecking of the previous booking or regarding accounts matters of any upcoming or past Tours, there will be a minimum fee of $100 administration charges per tour.
- REFUND PAYMENTS
For payments made in cash or via NETS, cheque or bank transfer, refunds will be made by way of cheque and will generally be processed within 2 to 4 weeks from the date of cancellation. For credit card payments, refunds will be made via the respective credit card company and will generally be processed within 4 to 6 weeks from the date of cancellation. For payments made via travel gift voucher, refunds will be made via a credit voucher to be issued by us and will generally be processed within 4 to 6 weeks from the date of cancellation. The refund process may take longer during peak seasons, due to the increase in transaction volume.
- AMENDMENTS (BY THE COMPANY)
THE COMPANY reserves the right to update or alter these Terms at any time, and will post the amended Terms on the THE COMPANY website at https://sgtrek.com/terms-conditions/. Any amendment will take effect 7 days after being posted to THE COMPANY website. An up to date copy of these Terms, as amended, may be accessed at any time on the THE COMPANY’s website and will be sent to you upon written request to THE COMPANY. You are deemed to have accepted any amendments to these Terms on the date that is 7 days after their posting on THE COMPANY ‘s website. THE COMPANY recommends that you refer to the Terms prior to travel to familiarize themselves with the most up-to-date version available.
THE COMPANY and its parents, subsidiaries and their respective employees, affiliates, officers, directors, successors, representatives, and assigns shall not be held liable for:
(A) any damage to, or loss of, property or injury to, or death of, persons occasioned directly or indirectly by an act or omission of any other provider, including but not limited to any defect in any aircraft, watercraft, or vehicle operated or provided by such other provider; and
(B) any loss or damage due to delay, cancellation, or disruption in any manner caused by the laws, regulations, acts or failures to act, demands, orders, or inter positions of any government or any subdivision or agent thereof, or by acts of God, strikes, fire, flood, war, rebellion, terrorism, insurrection, sickness, quarantine, epidemics, theft, or any other cause(s) beyond their control.
You waive any claim against THE COMPANY for any such loss, damage, injury, or death.
In the event that any loss, death, injury or illness is caused by the negligent acts or omissions of THE COMPANY or of the Third Party Suppliers of any services which form part of the booking contract then THE COMPANY limits its liability, where applicable by all applicable international conventions.
- FORCE MAJEURE
THE COMPANY will not be liable in any way for death, bodily injury, illness, damage, delay or other loss or detriment to person or property, or financial costs both direct and indirect incurred, or for THE COMPANY failure to commence, perform or complete any duty owed to you if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by Act of God, war or war like operations, mechanical breakdowns, terrorist activities or threat thereof, civil commotions, labor difficulties, interference by authorities, political disturbance, howsoever and where so ever any of the same may arise or be caused, riot, insurrection and government restraint, fire, extreme weather or any other cause whatsoever beyond the reasonable control of THE COMPANY; or an event which THE COMPANY or the Third Party Supplier of services, even with all due care, could not foresee any and all of which, individually and collectively, constitute “Force Majeure”.
- IMAGES AND MARKETING
YOU agree that, while participating in any Tour, images, photos or videos may be taken by other participants, THE COMPANY or its representatives that may contain or feature you. You consent to any such pictures being taken and grants a perpetual, royalty-free, worldwide, irrevocable license to the Tour Operator, its contractors, sub-contractors and assigns, to reproduce for any purpose whatsoever (including marketing, promotions and the creation of promotional materials by or with sub-licensees), in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation or compensation payable to you.
- COMPLAINT & CLAIM
Any complaint / claim had to be made in writing within 7 days from the date of return. No responsibility is accepted in respect of any complaints / claims, which are made after 7 days of return.
THE COMPANY reserves the right to change, amend, insert or delete any Tour Booking Terms and Conditions containing in this document, as the case may be, without prior notice. The Tour Booking Terms and Conditions complement those terms and conditions contained in the relevant documents provided by third party service providers such as airline or cruise tickets, hotel check-ins etc.
- UPDATING OF TERMS AND CONDITIONS:
THE COMPANY reserves the right to update and amend these terms and conditions at
any time. It is the responsibility of the Client to keep updated with any changes. The current version of terms and conditions will always be found on the website https://sgtrek.com/terms-conditions/ and will be the terms referred to in any dispute.